Open session with questions at the end.
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Topic: AI & Digital Acceleration
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Where a chatbot stops paying for itself in Arabic-first service
Deflection rate is the number most chatbot business cases are built on, and it is the number most likely to flatter the result.
In Arabic-first service, dialect coverage and code-switching between Arabic and English change the economics. Intents that look simple in English fragment into several real intents.
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